Ticket and user redaction

What is ticket redaction?

Redacting tickets permanently removes the content of the ticket. The characters of the word or string are replaced by the ▇ symbol.

The redaction is permanent, and you cannot undo the ticket redaction or see what was removed. Once a ticket is closed, you can no longer redact its content.

What will be redacted on tickets?

• Subject
• Comments
• Selected custom fields

What is user redaction?

Redacting users means that all information about the user is removed/anonymised, while the presence of this "phantom" user still exists in the reporting, 

What will be redacted/anonymised on users?

• Name
• Picture
• Notes
• Phone number (anonymised)
• Email(s) (anonymised)

*Anonymised meaning replaced by randomly-generated characters instead of ▇ that cannot refer back to the original information.