What is ticket redaction?
Redacting tickets permanently removes the content of the ticket. The characters of the word or string are replaced by the ▇ symbol.
The redaction is permanent, and you cannot undo the ticket redaction or see what was removed. Once a ticket is closed, you can no longer redact its content.
What will be redacted on tickets?
- Subject
- Comments
- Selected custom fields
What is user redaction?
Redacting users means that all information about the user is removed/anonymised, while the presence of this "phantom" user still exists in the reporting,
What will be redacted/anonymised on users?
- Name
- Picture
- Notes
- Phone number (anonymised)
- Email(s) (anonymised)
*Anonymised meaning replaced by randomly-generated characters instead of ▇ that cannot refer back to the original information.
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